Cambridge Regional College wins Award for Driving Improvements in Student Support Services

Wednesday 3 October 2018

Cambridge Regional College has been presented with the ‘Using Standards to Support Change’ Award at the Assessment Services Ltd Annual Awards for the college’s programme to ensure that all students and apprentices receive the best information, advice, guidance and support to transform student success and life chances by using the Matrix quality-mark assessment to benchmark performance.

Awarded to Emily Bennett, CRC’s Director of Student Support Services, on 1 October at the annual ceremony in Grantham, the awards recognise organisations which have achieved demonstrable benefits from using quality standards. CRC utilised the Matrix Quality Standard and Gatsby framework following the merger of Cambridge Regional College and Huntingdonshire Regional College, in August 2017, to identify and rapidly roll out a development programme over the year to improve delivery of student services.

CRC quickly implemented several new initiatives as part of the action plan to secure improvements, including bringing together 30 colleagues from two sites under one umbrella of Student Support Services, developing the ‘WeAreCRC’ values and aligning student employability skills to them, and launching ‘The Hub’ at both campuses and Online – a 24/7 personalised support service available to all students and apprentices onsite, in the workplace and outside of college hours, so all can easily access the support they need as and when they need it.

The result was a significantly improved Matrix outcome where the assessment team praised the pace of improvement and the clear and genuine ‘one team’ ethos on display. The College achieved its target of securing a highly positive assessment in slightly less than 12 months. The impact on students was seen in high levels of anticipated achievement for those accessing specialist support services and increases in students receiving support from external agencies through improved agency partnerships with the College.
Cambridge Regional College Principal, Mark Robertson, says: “We are delighted with this award and being recognised for the hard work of our staff in making the merger of two colleges a smooth and successful process delivering improved services for students. The Matrix Quality Standard provided a clear framework to support change and a structure totally in line with the college strategy which puts the students and staff at the heart of what we do. We are committed to helping all succeed and achieve their ambitions.”

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