Mediation - improving management skills

Wednesday 21 August 2019

Holiday Inn
CB24 9PH

Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

Many difficult relationships in the workplace can be effectively managed by recognising the signs of conflict and then early intervention. Addressing the situation at the appropriate time will do away with the need for formal procedures which can be time consuming, stressful, disruptive and expensive for all concerned.

This workshop is designed to help delegates identify the optimum time to intervene where relationships between colleagues begin to deteriorate. Poor working relationships impact on productivity, customer service, quality of product and, ultimately, the bottom line. It will help managers identify possible 'pinch points' in their team's relationships and give participants the confidence to deal with them at the most appropriate time, in a non-threatening, informal way.

Suitable for delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish enhance their CPD.

This event will cover:
- What causes conflict?
- How can we deal with conflict?
- The appropriateness of mediation
- The Facilitative model
- Planning the conversation
- Questioning techniques
- Reframing
- Role play.

Price 255.00 per person. Please note our training events are VAT exempt.
Please call Acas on 0300 123 1150 or email

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June 5 2019 / 5.00-7.00pm
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June 10 2019 / 5.00-7.00pm
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June 19 2019 / 5.00-7.00pm
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June 20 2019 / 5.00-7.00pm
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