Mediation - improving management skills

Wednesday 21 August 2019

Holiday Inn
CB24 9PH

Supporting those with people management responsibility. This course will enable delegates to deal more effectively with interventions/conversations to improve working relationships within their team.

Many difficult relationships in the workplace can be effectively managed by recognising the signs of conflict and then early intervention. Addressing the situation at the appropriate time will do away with the need for formal procedures which can be time consuming, stressful, disruptive and expensive for all concerned.

This workshop is designed to help delegates identify the optimum time to intervene where relationships between colleagues begin to deteriorate. Poor working relationships impact on productivity, customer service, quality of product and, ultimately, the bottom line. It will help managers identify possible 'pinch points' in their team's relationships and give participants the confidence to deal with them at the most appropriate time, in a non-threatening, informal way.

Suitable for delegates from all sectors of industry including: managers, supervisors, team leaders, HR professionals, business owners, Trade Union representatives, employee representatives and individuals who wish enhance their CPD.

This event will cover:
- What causes conflict?
- How can we deal with conflict?
- The appropriateness of mediation
- The Facilitative model
- Planning the conversation
- Questioning techniques
- Reframing
- Role play.

Price 255.00 per person. Please note our training events are VAT exempt.
Please call Acas on 0300 123 1150 or email

Forthcoming Events

July 17 2019 5:00PM / 5.00-7.00pm
Summer Social & BBQ - Peterborough
July 18 2019 / 5.00-7.00pm
Informal Networking Evening Cambridge
July 24 2019 6:00PM / 6.00-9.00pm
Fenland Quiz and Hog Roast
August 9 2019 2:00PM / 2.00 - 4.00pm
Summer Garden Party
September 2 2019 / 5.00-7.00pm
Informal Networking Evening Huntingdon
September 4 2019 / 5.00-7.00pm
Informal Networking Evening Stamford
September 9 2019 / 5.00-7.00pm
Informal Networking Evening Ely