Essential Skills for Supervisors


Monday 2 December 2019
10.00am-4.00pm


Holiday Inn
Cambridge
CB24 9PH

Gain a comprehensive overview of essential supervisory 'people' skills. This training includes interactive group discussions, helpful scenarios and case studies.

The transition from team member to team leader can be tough. Supervisors are key members of the management team and have the closest contact with the people who actually produce the work. It is therefore important that supervisors receive adequate support and training. Failure to ensure that they have the proper skills and knowledge to carry out their pivotal role can have a negative effect on the motivation and productivity of those whom they supervise. This session will enable you to become effective quickly and enables you to understand how your role fits into the organisation and the importance of communicating with, leading and motivating your team. It also explores the importance of monitoring absence, how to identify bullying in the workplace and managing discipline and grievances.

All delegates will receive an electronic certificate of attendance for their participation in the training.

Suitable for newly promoted supervisors/ team leaders or those who wish to build on their present expertise in any of the subject areas covered.

This event will cover:
- How to be an effective Supervisor
- Communication skills including listening skills and questioning techniques
- How to motivate your team and delegate successfully
- How to spot bullying and promote a culture of dignity at work
- The basic principles of managing discipline and handling grievances
- Dealing with staff absences.





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May 23 2019 7:45AM / 7.45-10.00am
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June 3 2019 / 5.00-7.00pm
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June 5 2019 / 5.00-7.00pm
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June 10 2019 / 5.00-7.00pm
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June 14 2019 12:00PM / 12.00-3.00pm
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June 19 2019 / 5.00-7.00pm
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June 20 2019 / 5.00-7.00pm
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June 21 2019 / 12.30-2.30pm
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