The Cambridge new Bury St Edmunds store

January 16, 2022

The Cambridge Building Society opens its new branch in Bury St Edmunds next week (Monday 17 January).

It is the first branch The Cambridge has launched in a new location in more than 10 years.

Developers, COEL, have been updating the two story building at 29 Butter Market in the heart of the town centre, since September, to provide comfortable and convenient customer and staff facilities.

“We are tremendously excited to open this new store, which we know customers are eagerly anticipating,” said Chief Operating Officer, Lucy Crumplin.

“We’re proud to be bucking the trend for branch closures1 by opening a branch in a new location and offering the face to face service customers still crave, right here in Bury St Edmunds. For us it is about offering a personalised customer experience, from an expert our customers can trust.”

The Bury team is led by experienced Store Team Leader, Vaughan Potter, who previously managed The Cambridge’s Ely and Newmarket branches. He is joined by Rhys Davies and Patrick Cowell, who transfer from the customer contact centre, and three new recruits – Matt O’Leary, Beannie Curtis and Alexander Pitt, as well as Karen White, supporting on a one-month secondment from the Newmarket branch.

“It’s an opportunity I simply couldn’t pass up,” said Vaughan. “Bury St Edmunds is a great town and I am delighted to be the one to open the doors with this great new team, who are all committed to offering excellent service to this thriving community.”

The new store’s ground floor follows the vibrant, open-plan décor of The Cambridge’s recently updated stores in Cambridge, Ely, St Ives, Bar Hill, Histon, Cherry Hinton and Great Shelford. It provides easy access to facilities for less able customers and those with additional challenges.

The second floor provides state-of-the-art hot-desking facilities, as well as break-out and refreshment areas. The office area gives The Cambridge’s teams the flexibility for hybrid working, to support a healthy work-life balance.




1 Banks and building societies have closed (or scheduled the closure) of 4,299 branches since January 2015, at a rate of around 50 each month. Read more: – Which?