Domestic Abuse Outreach Coordinator

Impakt Housing & Support Limited

- Company events- Company pension- Cycle to work scheme- Employee discount- Life insurance- Wellness program- Referral Scheme- Award Winning Company

Closing: 29/02/2024

• Be responsible for a caseload of clients (women, children, men and families) as directed by the Domestic Abuse Team Leader
• Work in a trauma informed way to understand the needs and wishes of the individual
• Empower individuals to maximise their stability and independence, identify their goals, create an achievable action plan and rigorous safety plan
• Work in partnership with other agencies supporting clients – i.e. MARAC/ IDVA/ drop in surgeries at community locations/ attend court hearings where necessary
• Support individuals and families to remain safely in own home where appropriate
• Source accommodation suited to client’s financial means, safety needs and individual requirements
• Support to get additional home security where required
• Assess financial capability/ support with accessing welfare benefits
• Signpost to specialist support (legal/ mental health/ drug AND alcohol etc.), advocating where required
• Support to set up utilities, source & purchase furnishings/ white goods etc.
• Access funding to assist individuals with costs where access to money has been identified as a barrier – i.e. to assist with securing deposits, relocation costs, white goods etc.
• Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients
• Ensure clients understand their rights and responsibilities within the service
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Perform appropriate health and safety checks, risk assessments and maintain records
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards

– Experience of working with people who have experienced trauma.
– Proven experience of working with individuals/families impacted by domestic abuse.
– Experience of helping vulnerable people to manage their needs and working with them to identify strengths and develop life-skills.
– Experience of sensitively assessing, responding to and monitoring clients needs and risk.
– A good understanding of safeguarding and what constitutes abuse.
– Evidence of C.P.D
– Good level of initiative and drive with ability to work as part of a team and unsupervised.
– Ability to build supportive relationships with clients whilst maintaining professional boundaries.
– IT proficient in Outlook, Word, Excel etc.
– Good written and verbal communication skills and the capacity to engage and communicate with individuals at all levels.
– The ability to work on own initiative within a busy environment and ability to priorotise and manage a varied workload.
– Full driving license and access to car.
– Clean enhanced DBS check.

This is a hybrid role, combining working from our Peterborough Office a minimum of 3 days per week with community-based face to face delivery in Cambridgeshire and Peterborough areas.