Domestic Abuse Outreach Services Triage

Impakt Housing & Support Limited

£25,000 - £29,000 PA - Company events- Company pension- Cycle to work scheme- Employee discount- Life insurance- Wellness programme- Referral Scheme- Award winning company

Closing: 29/02/2024

• Acknowledge receipt of new referrals and liaise with referrer if information is missing or further information is required for the referral to be processed
• Make initial contact with clients to identify immediate safety and support needs, providing appropriate safety planning advice and signposting where necessary
• Work in a trauma informed way to understand the needs and wishes of an individual
• Ensure clients understand their rights and responsibilities within the service
• Upload all new referrals onto InForm (case management system), creating new clients and embedding all relevant information, including referral documentation and demographic information
• Ensure clients who wish to engage with outreach support are allocated to the appropriate team and clear communication is provided relating to risk posed
• Work with Outreach Coordinators to transition new referrals into the appropriate support
• Ensure that the needs of all outreach clients are respected, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups.
• Ensure that the voices of service users are consistently sought to enable them to shape service delivery
• Oversee purchases of goods that will help people remain safe and maintain accurate records for reporting
• Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards.
• Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients
• Maintain accurate records in line with IMPAKT Housing and Support’s procedures regarding all aspects of service delivery for monitoring and other purposes, including detailed case management records and the collation of statistics for quarterly reporting
• Perform appropriate health and safety checks, risk assessments and maintain records.

– Proven experience of working with people who have experienced trauma.
– Experience of helping vulnerable people to manage their needs and working with them to identify strengths and develop life-skills.
– Experience of sensitively assessing, responding to and monitoring clients’ needs and
– Good analytical skills to assess the needs and establish effective support of clients.
– Competent in risk assessment/ safety planning.
– IT proficient in Outlook, Word, Excel etc
– A good understanding of the experiences and issues facing those fleeing domestic
– Full driving licence and access to car.
– Clean enhanced DBS check.

This is a hybrid role, combining working from our Peterborough Office a minimum of 3 days per week with community-based face to face delivery in Cambridgeshire and Peterborough areas.