Domestic Abuse Outreach Team Leader

Impakt Housing & Support Limited

- Company events- Company pension- Cycle to work scheme- Employee discount- Life insurance- Wellness programme- Referral scheme- Award winning company

Closing: 04/09/2023

To lead and be a part of the friendly, proactive Domestic Abuse Support Service (DASS) team, providing bespoke community-based support, advice and advocacy services for individuals and families subjected to domestic abuse in the Peterborough and Cambridgeshire area. Responsible for supporting the team to achieve their objectives, you will also manage a small caseload of clients. Based on the needs and wishes of the individual, develop appropriate support and safety plans to help people to remain safely in their own home or in alternative accommodation suited to financial means and individual requirements.

– Manage a small team of Domestic Abuse Outreach Coordinators, empowering them to achieve the best outcomes for clients
– Ensure that staff understand and work within the aims and limitations of the service, monitor performance and support the team to meet commissioned target KPIs
– Support staff to work in a trauma informed way to understand client needs and wishes, empowering individuals to maximise their stability and independence, through rigorous support and safety plans.
– Ensure risk assessments, support files and Personal Development Plans are consistent, sufficient, accurate and up to date by performing regular file audits.
– Work in partnership with other agencies supporting clients – i.e. MARAC/ IDVA/ and arrange drop in surgeries at community locations.
– Carry a small caseload of clients and provide support in line with the service aims and specification.
– Support individuals and families to remain safely in own home where appropriate
Source accommodation suited to client’s financial means, safety needs and individual requirements.
– Assess financial capability/ support with accessing welfare benefits.
– Signpost to specialist support (legal/ mental health/ drug & alcohol etc.), advocating where required.
– Support to set up utilities, source & purchase furnishings/ white goods etc.
– Oversee appropriation of the Flexi-fund and access funding where possible to assist individuals with costs where access to money has been identified as a barrier.
– Develop knowledge of current programmes and support networks likely to benefit the development and progression of clients.
– Ensure clients understand their rights and responsibilities within the service.
– Ensure that the voices of service users are consistently sought to enable them to shape service delivery.
– Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards.

Geographical location: This is a hybrid role, combining working from our Peterborough office a minimum of 3 days per week, combined with community-based face to face delivery in the Peterborough and Cambridgeshire area.

Salary: £28,000 + PA