Arthur Rank Hospice Charity

Closing: 09/03/2023

This role will act as the first point of contact for staff, patients, and visitors, providing a welcoming and safe reception service, welcoming all visitors in a friendly and professional manner. We welcome applications from candidates who would like either full time or part time hours.

Main duties will include:

Answering calls and emails, forwarding them as necessary to the appropriate person/department, and reassuring any anxious callers. Answer any questions and queries in a professional, polite, and sensitive manner
Using computerised systems to check in patients attending clinic appointments and to check staff movements
Assisting with booking clinic rooms for staff members
Responsibility for the merchandise in reception area, including the displays, stock control and processing sales
Successful applicants should have previous experience working within a similar reception or administrative role, with experience of handling cash. We also require someone who has excellent communication skills, able to deal with people face to face and over the phone in a compassionate and sensitive manner, understanding the confidential and emotional nature of the service.

In return we can offer you the opportunity to work in a small, friendly team, where you will be fully supported.

This role is subject to an enhanced DBS check.

Please note that the salary quoted is based on full time hours and needs to be pro-rata’d for part time posts. We regret that we are unable to negotiate salary above the maximum stated within the advert.

We encourage applications to be submitted as soon as possible, as we may close the advert earlier if sufficient applications are received.

We are committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters.

We value the strength that comes with difference and the positive contribution that diversity brings to our community. Therefore, candidates with a disability that meet the minimum criteria will be guaranteed an interview. We are also working to increase diversity throughout the organisation and we particularly welcome applications from BAME people who are currently under-represented.

Arthur Rank Hospice Charity is committed to safeguarding and promoting the welfare of children, young people and adults who draw on care and support and expects all colleagues and volunteers to share this commitment.

ARHC encourage and support vaccine uptake, as this remains the best line of defence against COVID 19