Sage 200 Support Technican


Closing: 31/05/2022

Espi are a family run, award winning Sage 200 Business Partner based in Cambridge that sells, supports, integrates and develops Sage 200 and associated add on products. We are going through an exciting time of growth and we are looking for new member to join our small and friendly Sage 200 support team.

This a home based role working with our experienced support teams. The role will be to provide Sage 200 support to clients via the telephone, by email and using remote support. You will be providing day to day assistance, helping our client’s with their Sage software questions. We fully support personal development and job progression with the company. This role would be as well suited to either a previous or current user of Sage software or someone who has previously worked in a similar role supporting Sage. We provide full training on the Sage 200 product and associated add ons.

Key Responsibilities include :

o Acting as an initial point of contact for customers via telephone or email support channels
o Taking ownership for customer cases, diagnose the cause of the issue and resolve in a timely manner
o Management of demanding customer situations and escalations by means of creating documentation, testing through solutions and / or participation in conference calls
o Maintaining accurate and detailed records in our ticketing system
o Manage client expectations by providing updates on current issues
o Participate and contribute to the daily support meetings.

Key Skills :

o Experience and knowledge of Sage products, ideally Sage 200 although that is not essential
o An ambitious, motivated, forward thinking and friendly individual
o Accounting qualifications (AAT or ACCA) would be highly beneficial but are not essential
o Excellent written and verbal communication skills
o Strong drive for high customer service
o Ability to listen and understand issues and consider all possible causes
o Strong work ethic
o Patience and ability to work in a methodical manner when problem solving
o Work well as part of a team.

Job Type : Full Time

Location : Remote, Home Working

Salary : Based on experience

Start Date : As soon as possible

If this role is of interest we would welcome your application to Please include a covering letter and CV which should include your current salary / salary expectation.